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Terms of Purchase

Terms of purchase

1. GENERAL

1.1. The owner of the online store Noarootsi Noavabrik (hereinafter the Online Store) is Maronest OÜ (registry code [10981878]), located at Oja 14, Haapsalu.

1.2. These terms of use regulate the legal relations arising between Maronest OÜ (the Seller) and the person who made the purchase (the Buyer) when buying and selling in the Online Store.

1.3. In addition to these terms and conditions, the legal relations arising from the marketing of products through the e-store are regulated by the laws of the Republic of Estonia.

1.4. The seller may change the terms of use of the e-store and the prices of products and services. Changes will be notified in the e-shop environment. The terms and prices valid at the time of the transaction are applied to the transaction.

1.5. The selection of products, prices and discounts may differ from the product selection, prices and discounts of the Seller's retail stores.

 

 

 

2. PRICE

2.1. Information about the goods is presented in the Online Store directly next to the goods and includes 20% VAT valid in the Republic of Estonia.

 

2.2. The prices of the products are marked next to the products in the Online Store. A fee for the delivery of the goods is added to the price, unless otherwise stated when paying for the goods. The fee for delivery of the goods depends on the location of the Buyer and the method of delivery. The delivery fee is displayed to the Buyer when ordering.

 

2.3. The Online Store has the right to withdraw from the sale transaction and reclaim the goods from the Buyer if the price of the goods in the Online Store is marked significantly below the market price of the goods due to an error.

 

 

3. PLACING AN ORDER

3.1. To order the goods, you must add the desired products to the shopping cart. To place an order, fill in the required data fields and select the appropriate method of product delivery. The screen will then display the amount of the fee in Euros, which can be paid securely through the following payment methods:

Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay.

NB! When paying with a bank link, be sure to click the "Back to merchant" button on the bank's page.

Payments are mediated by Maksekeskus AS. Payment takes place outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Maksekeskus AS. The seller does not have access to the customer's bank and credit card details. The Agreement enters into force upon receipt of the amount due to the current account of the Online Store.

The owner of the online store is the chief processor of personal data and forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

3.2. It is possible to change products and quantities in the shopping cart and remove products from the shopping cart until you pay for the product.

3.3. When placing an order, the final price is displayed on the screen, which can be paid via a bank link or other payment solution.

3.4. The Agreement enters into force upon receipt of the amount due to the current account of the Online Store.

3.5. The Seller will send a notice of the order confirmation to the Buyer by e-mail. If there is no message in the mailbox, please check that the message did not accidentally end up in the spam folder.

3.6. The seller has the right to withdraw from the contract if the ordered goods cannot be delivered due to the end of the goods or for any other reason. The Seller shall notify the Buyer thereof as soon as possible and shall return the payment received for all the ordered goods (incl. The costs of delivery of the goods) immediately, but not later than within 14 days of sending the notice.

 

4. PAYMENT

4.1. The Buyer pays 100% in advance for purchases made in the online store.

4.2. Orders can be paid for via Estonian bank links or on the basis of an invoice.

4.3. Payment takes place outside the e-shop in a secure environment. The Seller does not have access to the Buyer's bank and credit card details.

4.4. Maronest OÜ is the chief processor of personal data, Maronest OÜ forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

 

 

 

5. DELIVERY


5.1. The online store delivers products within Estonia.

5.2. The products are delivered in the Online Store in the manner chosen by the Buyer.

5.3. Shipping costs are borne by the Buyer and the corresponding price information is displayed next to the shipping method.

5.4. The seller sends orders on all working days, but not later than within five working days after the order is confirmed. In exceptional cases, the right to deliver the goods within up to 45 calendar days. The latter includes special orders.

5.5. Delivery partners are Itella SmartPost, Omniva.

 

6. RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCTS

6.1. The Buyer has the right to withdraw from the transaction within 14 calendar days by submitting to the Seller in writing an application for withdrawal from the purchase of the goods, which is located on the e-commerce alliance page and contains the following information:

- First and last name

- Contact phone

- E-mail address

- Address

- Bank account details

- Date of placing the order

- Date of receipt of the case

- Name of the returned goods

- Serial number of the goods

- Purchase invoice number

- Reason for return

6.2. The application for withdrawal from the purchase of the goods must be sent to the e-mail address riho@noavabrik.ee or to the address Oja 14, Haapsalu no later than within 14 calendar days of receipt of the goods. The Seller shall confirm the receipt of the withdrawal application by sending a notice to the Buyer.

6.3. The returned product must include all purchase documentation. Labels attached to the goods and items installed to protect the condition of the goods (eg protective films, dehumidifiers, film covers, etc.), which do not prevent the goods from being tested and inspected, must not be removed when the goods are returned.

6.4. In order to exercise the 14-day right of return, the ordered goods may not be used in any other way than is necessary to verify the nature, characteristics and functioning of the goods in the manner permitted for testing the goods in a physical store. If the goods have been used for purposes other than those necessary to ascertain the nature, characteristics and functioning of the goods or have signs of use or wear, the Seller has the right to reduce the refundable amount according to the decrease in value or refuse to reimburse the cost.

6.5. Return conditions apply to standard size products. Special orders and customized products are not subject to return.

6.6. The buyer can replace the ordered product within 14 calendar days after receiving it, if the size of the ordered product is unsuitable. Conditions for returning an unsuitable size product 6.1-6.5.

6.7. If the product returned to the Seller cannot be replaced due to the lack of the size desired by the Buyer, the Seller shall contact the Buyer in order to offer a solution.

6.8. From the day of submitting the application for withdrawal from the purchase of the goods, the Buyer is obliged to return the product to be returned within 14 calendar days.

6.9. Until the returned product is accepted, the Seller does not take responsibility for the product. Return and / or exchange of the product is free of charge, except refund of transportation costs that are borne by the Buyer. If the defective product has been handed over to the Buyer, the costs related to the return shall be borne by the Seller.

6.10. Upon receipt of the returned goods, the Seller shall return to the Buyer immediately, but not later than 14 days after receipt of the withdrawal application, all fees received from the Buyer on the basis of the contract, including transport costs. If the Buyer has explicitly chosen a delivery method different from the cheapest usual delivery method offered by the Online Store, the Seller does not have to return to the Buyer a cost that exceeds the cost related to the usual delivery method.

6.11. The seller reserves the right to delay the repayment until the item that is the subject of the contract has been returned.

6.12. The Seller has the right to withdraw from the sale transaction and demand the return of the goods from the Buyer if the price of the goods in the Online Store is significantly lower than the market price of the goods due to a mistake.

 

7. RIGHT TO SUBMIT A COMPLAINT
7.1. The Seller shall be liable for non-compliance or defect of the goods sold to the Buyer, which already existed at the time of delivery and which occurs within two years from delivery to the Buyer, within the first six months from delivery to the Buyer. It is the Seller's responsibility to rebut the respective presumption. The Seller is not responsible for defects that have occurred after the delivery of the goods to the Buyer.

7.2. Upon discovery of non-conformity of the product or defects of the product, the Buyer undertakes to notify the Seller immediately, but not later than within 2 months of becoming aware of the non-conformity, by sending the relevant information to riho@noavabrik.ee or in writing to Oja 14, Haapsalu.

7.3. In case of non-compliance or defect of the product, the Buyer has the right to demand repair or replacement of the product with a compliant and defective product or to return the product at the expense of the Seller.

7.4. The buyer has the right to demand a reduction in the purchase price of the product or termination of the contract and a refund of the amounts paid for the product if:

The seller is unable to repair or replace the product, or

the product fails to be repaired or replaced, or

- The seller has not remedied the defect within a reasonable time

7.5. In case of returning the non-compliant product, the Buyer will be reimbursed the amount paid for the product together with the transport cost to the bank account indicated by the Buyer within 14 days at the latest. The Seller has the right to delay the return of the paid amounts until the Buyer has returned the product in his possession.

7.6. The Seller shall bear the costs related to the repair or replacement of the thing during the first six months from the delivery of the thing to the Buyer. During the next 1.5 years, the respective costs will be borne by the Seller only if the claim is justified. The Seller shall not reimburse the costs incurred by the Buyer in case of non-compliance or defects of the product and shall not be liable for them if:

- The value of the product has decreased / the product has been damaged due to the fault of the Buyer;

- Deficiencies have arisen due to the non-intended use of the product, i.e. as a result of non-compliance with the maintenance instructions;

- The value of the product has decreased due to natural wear and tear during normal use;

- No copy of proof of purchase.

7.7. In case of disagreement between the Buyer and the Seller regarding defects of the product, the Buyer has the right to file a claim with the Seller, stating his name and contact details in the written or reproducible form, the date of complaint, the defect in the product and his preferred solution. The Seller shall respond to the Buyer's complaint in writing or in a form that can be reproduced in writing within 14 calendar days. If the Buyer has any complaints regarding the Online Store, they must be sent to the e-mail address riho@noavabrik.ee.

7.8. If the Buyer and the Seller do not reach an agreement on the dispute, the Buyer has the right to apply to the Consumer Disputes Committee of the Consumer Protection Board of Estonia for out-of-court settlement of the dispute. The terms of the procedure can be viewed and the application submitted here (https://www.tarbijakaitseamet.ee/et/tarbijavaidlused-k committees). The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the Buyer and the Seller. The review of the buyer's complaint in the commission is free of charge. Disputes in Estonia are resolved at the Consumer Protection Board in accordance with the laws of the Republic of Estonia. The buyer can turn to the European Union Consumer Dispute Resolution Platform. (https://ec.europa.eu/consumers/odr/main/index.cfm)

7.9. In case of disagreement with the decision of the Commission, the parties have the right to apply to the county court of the location of the Buyer.

 

8. PROCESSING OF PERSONAL DATA
8.1. The chief processor of personal data is Maronest OÜ (registry code [10981878]), located at Oja 14, Haapsalu.

8.2. The processing of personal data follows the legislation of Estonia and the European Union.

8.3. The controller collects the following personal data: name, telephone number, address, e-mail address, bank details. The data is used only for processing the order and sending the goods to the Buyer. The seller transmits personal data to the companies providing the transport service for the purpose of delivery of the goods.

8.4. Personal data transmitted to the controller are protected and treated as confidential information. Data communication between the customer and the banks is encrypted. The data processor does not have access to the customer's confidential bank and payment card details. The controller shall not disclose the data which has come to its knowledge to third parties.

8.5. The chief processor of personal data may send the Buyer newsletters, including satisfaction surveys and offers to the Buyer's e-mail address only if the Buyer has given prior consent.

8.6. The buyer has the right to file a complaint with the Data Protection Inspectorate or a court if he or she finds that his or her rights have been violated during the processing of personal data. The contact details of the Data Protection Board (AKI) can be found on the AKI website at www.aki.ee.